Refund policy

Effective Date: Mar 20, 2020

At StrongX, we are committed to providing you with the best possible experience. If you are not satisfied with your purchase, our Refund Policy outlines the conditions under which you may request a refund.

1. Eligibility for Refunds

• Memberships and Subscriptions: Refunds for memberships and subscriptions are only available within the first 14 days of purchase. After this period, no refunds will be issued.

• Classes and Training Sessions: Refunds for individual classes or training sessions must be requested at least 24 hours before the scheduled session. Late cancellations or no-shows will not be refunded.

• Products: Physical products such as supplements, apparel, and equipment can be returned for a refund within 30 days of purchase, provided they are unused and in their original packaging.

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Email our support team at contact@strongx.com with your order details and reason for the refund request.

• Approval Process: Our team will review your request and respond within 5 business days. If approved, we will initiate the refund process.

3. Refund Process

• Memberships and Subscriptions: Approved refunds for memberships and subscriptions will be processed within 7 business days. The refund will be issued to the original payment method.

• Classes and Training Sessions: Refunds for classes and training sessions will be processed within 5 business days of approval. The refund will be issued to the original payment method.

• Products: Once the returned product is received and inspected, we will process your refund within 10 business days. The refund will be issued to the original payment method.

4. Non-Refundable Items

• Gift cards

• Downloadable software products

• Any items purchased on sale or with a discount

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: contact@strongx.com

• Phone: +259 (0) 256 215

• Address: 123 Main Street, Cityville, Stateville, ZIP Code

We value your satisfaction and appreciate your understanding of our refund policy. Thank you for choosing StrongX